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Thank you for choosing Sneaker Loft. By placing an order, you agree to the following shipping terms designed to ensure a transparent and reliable delivery process.
1. Order Processing & Availability
We make every effort to maintain accurate stock levels. If an item becomes unavailable after you place your order, we will contact you via email regarding out-of-stock items, offering the option to wait for restocking or receive a refund.
2. Shipping Costs
Enjoy free shipping on all orders. No minimum purchase required.
3. Shipping Destinations
We ship to the following countries:
– Australia
– Austria
– Belgium
– France
– Germany
– Denmark
– Greece
– Spain
– Italy
– Hungary
– Poland
– Portugal
– Sweden
– Czech Republic
4. Total Delivery Timeframe
The estimated total delivery time is calculated from the moment your order is placed until it reaches your door. The total time consists of two parts:
4.1 Order Preparation: We need 1-4 business days to prepare your order.
4.2 Transit Time: Estimated delivery is 5-10 business days after dispatch.
TOTAL ESTIMATED DELIVERY TIME: 6-14 business days.
Note: Delivery times are estimates. While we strive to meet them, slight variations may occur due to high demand periods or unforeseen carrier circumstances.
5. Shipping Origin & Transparency
Items are dispatched from Sneaker Loft’s central warehouse in the Netherlands.
6. Order Management
6.1 Order Processing Schedule: We process orders Monday to Saturday during business hours, excluding national holidays in the Netherlands.
6.2 Address Changes: You may update your delivery address any time before your order ships by contacting us at info@sneakerloft.eu
6.3 Special Deliveries: We ship to P.O. Boxes and military addresses via postal services.
7. Tracking & Insurance
7.1 Carrier: We ship all orders via DHL.
7.2 Tracking: You will receive a DHL tracking link via email once your order is dispatched.
7.3 Shipping Insurance: All shipments are fully insured against loss or damage up to the order value.
8. Taxes & Duties
All applicable sales taxes and import duties are included in the final price you pay. You will not face any additional charges upon delivery, regardless of whether you are in the European Union or Australia. The price you see at checkout is the final price you pay.
9. Delays & Cancellations
9.1 Delivery Delays: If your order exceeds the estimated delivery window, please contact us at info@sneakerloft.eu for assistance.
9.2 Order Cancellations: Orders may be canceled during the processing or preparation stage. Please contact us for more information.
10. Damaged Shipments
If your parcel arrives damaged, please refuse delivery and contact us immediately at info@sneakerloft.eu. For damage discovered after acceptance, please contact our Customer Support team within 48 hours.
11. Customer Support
For any shipping-related questions, please contact us:
Email: info@sneakerloft.eu
Phone: +31620165429
Sneaker Loft
Putstraat 10, 6417 GM Heerlen, Netherlands
KVK: 66140285