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Return and Refund Policy
At Sneaker Loft, your complete satisfaction is our priority. Below you’ll find all the details about returns, exchanges, and refunds.
1. Returns Overview (Right of Withdrawal)
You may request a return within 14 calendar days of receiving your order for any reason (Right of Withdrawal).
To be eligible for a return, items must be unused, unworn, undamaged, and returned in their original packaging with all tags attached.
2. How to Start a Return
Contact our Customer Support team via the Customer Support page to initiate the return.
Provide your order number and the reason for the return (e.g., Change of Mind, Defective Item).
We will email you with detailed return instructions and the return shipping address.
3. Return Costs & Conditions
| Item Condition | Return Shipping Cost | Refund | Notes |
| Defective / Damaged Items | Covered by Sneaker Loft (Free) | Full Refund | Proof of defect required. |
| Non-Defective Items (Change of Mind / Wrong Size) | Paid by the Customer | Full Refund | Customer is responsible for ensuring safe return delivery. |
4. Refunds
Refunds are issued to the original payment method.
We will process your refund typically within 14 days after receiving and inspecting the returned product.
The customer will receive the funds back into their account within 14 days from the day we were informed of the withdrawal, provided we have received the goods or proof of their return.
5. Exchanges
We offer exchanges within 14 days of delivery, subject to stock availability.
The item must be unused, unworn, and returned with original packaging and tags.
The customer is responsible for the return shipping cost of the original item.
We will cover the shipping cost of sending the new replacement item.
6. Order Cancellations
You can cancel your order depending on its status.
Before Dispatch: Orders can be canceled at any stage before they are shipped. A full refund will be processed with no cancellation fees applied.
After Dispatch: The order cannot be canceled. You must wait for the item to arrive and then follow the standard 14-day return procedure (Change of Mind).
7. Important Requirements
You must provide a valid tracking number when returning items.
If a returned product does not meet the requirements (e.g., is worn or damaged), the return may be rejected, and the item will be sent back to the customer at their expense.
8. Need Help?
Contact our support team through our Customer Support page – we’re happy to help make your SneakerLoft experience perfect!