Privacy Policy

1. Who We Are

Sneaker Loft
Putstraat 10, 6417 GM Heerlen, Netherlands
Email: info@sneakerloft.eu
KVK: 66140285

Our website is located at https://sneakerloft.eu

2. Information We Collect

When you visit our website or make a purchase, we may collect:
– Your name, email address, shipping address, and phone number
– Payment information (processed by Stripe, not stored by us)
– IP address and browser information
– Order history

3. How We Use Your Information

We use your information to:
– Process and ship your orders
– Communicate with you about your order
– Improve our website and customer service
– Comply with legal obligations (tax, accounting)

4. Payment Processing

All payments are processed securely by Stripe. We do not store your credit card information on our servers. Stripe collects and processes your payment data in accordance with their own privacy policy.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with:
– Stripe (to process payments)
– Shipping carriers such as PostNL, DHL, UPS, DPD (to deliver your order)
– When required by law (tax authorities, legal requests)

6. Cookies

We use cookies to:
– Remember your preferences (language, currency)
– Understand how visitors use our website
– Process checkout and shopping cart

When you leave a comment on our site, we collect the information you provide in the comments form, along with your IP address and browser user agent string to assist with spam detection. If you use the Gravatar service, an anonymized hash of your email address may be sent to check for your profile picture. Once your comment is approved, your profile picture becomes publicly visible alongside your comment.

For logged-in users and editors, we set temporary and persistent cookies as described in your original policy.

7. Embedded Content

Our articles may feature embedded content (videos, images, articles) from other websites. This content behaves exactly as if you visited those sites directly, which may collect data about you, use cookies, and employ additional third-party tracking.

8. Data Retention

Comments and their metadata are retained indefinitely to facilitate automatic approval of follow-up comments. Registered users’ personal information remains stored in their profiles indefinitely, accessible and editable by users at any time (except usernames). Order data is retained for tax and legal purposes as required by Dutch law.

9. Your Data Rights

If you have an account or have left comments, you can request:
– An exported file of your personal data we hold
– Erasure of your personal data (excluding data we must retain for administrative, legal, or security purposes)

To exercise these rights, contact us at info@sneakerloft.eu

10. Data Security

We use SSL encryption on our website. Your data is protected during transmission. However, no method of transmission over the Internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

For any privacy-related questions, please contact us:
Sneaker Loft
Putstraat 10, 6417 GM Heerlen, Netherlands
Email: info@sneakerloft.eu
Phone: +31620165429
KVK: 66140285